Is the Fitbit step count missing or zero? let's fix it! (2023)

This morning, like every morning, I put on my Fitbit Versa 3 and started my day with a brisk 20-minute walk. When I got home, I tapped my Versa to check how many steps I had taken on that walk, and my Fitbit registered an alarming 0 step total!

This is what I saw as I scrolled through the various metrics on the screen, like distance and calories.they were all missing.

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What the heck is wrong with my Fitbit's step count?

After a quick check of my iPhone's Fitbit app, I found that once it synced, I had around 3000 steps for the day so far. But my Versa 3 was still showing zero steps.

The Fitbit app is tracking steps, but the watch shows 0 steps!

I wore my Fitbit all day, did several walks and runs, and it still showed zero steps on the Versa but an accurate step count in the Fitbit app.

Even though my Fitbit counts my steps, those step counts only show up in the app and not on my Versa's watch face. Well, that's not good.

I played around with some settings and finally found a way to display my step count and other metrics. And that's what this article is about.

Let's do it!

How to fix a Fitbit that shows metrics like steps or distance as zero on the screen

Before we get down to business, these troubleshooting steps work for people who see step count, distance, and other metrics in the Fitbit app BUT don't see the same metrics on their Fitbit watch face.

If your problem is that you don't see any metrics on your Fitbit or in the Fitbit app, check out this article for tips on how to fix this:Fitbit not counting or tracking steps accurately? let's fix it.

It's a good idea to review the checklist below before beginning our troubleshooting tips.

• Update the Fitbit app and/or firmware to the latest versions available.
• Make sure your time zone is correct on your paired phone and in the Fitbit app in your account profile's personal settings.
• Sync your Fitbit within the app using the guidesync nowPossibility. You can find information about synchronization problems hereArticle.
• Place your Fitbit on the charger and make sure it charges. Then place your paired device next to your Fitbit and see if it syncs and the numbers update.
• All Fitbits automatically restart at midnight. So if the clock just ticked, your Fitbit may have reset your step count and other metrics.

Tip #1 Upgrade your Bluetooth or WiFi connection

If your Fitbit doesn't display any readings on the screen, this indicates a communication problem between the app and the Fitbit device.

So start with your Bluetooth (or WiFi) connection.

1. para bluetooth
   1. Open the Bluetooth settings on your paired phone and turn off Bluetooth.
   2. Wait 10 seconds and turn Bluetooth back on.
   3. Then open the Fitbit app and wait for it to sync with your Fitbit device.
2. for Wi-Fi
   1. Open the Fitbit app.
   2. Go to the Today tab > tap your account image or icon > and select your Fitbit device from the list.
   3. Scroll down and tapWi-Fi settings. Not all Fitbit models support Wi-Fi, so skip this guide if you don't see that option.
   4. Connect to an existing network or set up a WiFi connection to a new network.
3. After your Fitbit connects to Wi-Fi, wait to sync with the app or tapsync nowto force a manual synchronization.

Tip #2 Restart Fitbit and the Fitbit app

A reset usually fixes these issues by refreshing communication between the Fitbit device, the Fitbit app, and your paired phone.

1. Most, but not all, Fitbits offer a way to reset them (also called a reset). You can find this option on your Fitbit.settings appSobTo switch off,restart, oAbout > Restart. See this article for specific instructions by Fitbit model:Need to restart or reset your Fitbit? learn the steps
2. To restart the Fitbit app on your phone, close it and restart it.
   1. On most iPhones and Android phones, swipe up from the bottom until you see a stack of app tiles on the screen, find the Fitbit app, then swipe down from the top of the screen to close it.
   2. Once closed, you can open the Fitbit app to launch it again OR restart your phone and then tap to open the Fitbit app.

Tip #3 Check your Fitbit watch face permissions

If you haven't given the watch face permission to access your activity, heart rate, and other data, the watch face can't display that information.

So make sure you haven't accidentally changed these permissions.

How to check and update Fitbit watch face permissions

Keep your Fitbit and the paired phone close to each other to follow the instructions.

1. Open the Fitbit app.
2. Go to the Today tab > your profile picture or icon > tap your Fitbit from the list.
3. ChooseGallery.
4. Scroll down tomy watchesand tap the current watch face.
5. Scroll down and tapsee all the details.
6. Choosepermissions.
7. To allowthe watch face to access all requested permissions by turning them on. If they are already enabled, disable them, wait 10 seconds, and enable them again.
8. Wait 20 seconds and wait for the watch face on your Fitbit device to update your stats. Unless,Restart your Fitbitand see if the watch face updates your stats.

Tip #4 Temporarily change your Fitbit watch face

Sometimes this issue persists even after all connections, communications, and permissions between the Fitbit app, your phone, and Fitbit have been updated.

In such cases, we recommend replacing your Fitbit watch face with a themeit will be readyand if you want, change it back to your preferred watch face.

How to change your Fitbit watch face with the Fitbit app

1. Open the Fitbit app and tap the Today tab > your profile picture or icon > tap your Fitbit in the list.
2. ChooseCocina.
3. Chooseclockstab above.
4. Scroll down toit will be readyto mark.
5. To defeatSee everythingand scan available watch faces designed by Fitbit.
6. Select a watch face with the metrics you want to display on the screen, then tapInstall.
7. If prompted, grant the requested permissions and tapKeep going.
8. Wait for your Fitbit to update the watch face. Don't press any buttons on your Fitbit until the watch face updates!

After the update, check to see that your step count and other metrics update to reflect the numbers in the Fitbit app.

If this happens, you can repeat the steps to return to your favorite watch face, and your readings should still appear on your Fitbit's screen.

For me it worked!

final thoughts

Hopefully, your metrics like steps, distance, active zone minutes, and more now appear on the face of your Fitbit device and in your Fitbit app.

If not, make sure you're using the latest version of the Fitbit app and the latest versionFirmware for you Fitbit.

If you confirm that you are using the latest versions or that an update did not fix the problem,Contact Fitbit supportFor more help.

It is also a good idea to have the address of your deviceserial number, model number, and proof of purchase available before contacting Fitbit Support.